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Featured Ombudsman Case Studies

Case Study : Annual Awards 2017

Lodge a Complaint

Before you continue: Have you completed these steps?

01Lodged a formal, written complaint directly with your bank's dispute resolution department unit?
If not why not, click here to get your banks details

02Obtained or asked for a complaint reference number from your bank?

03Did you allow the bank 20 working days in which to respond to your complaint?

04Did you obtain a written response from your bank?

Kindly Note: We understand that you may have lodged your complaint with various bank staff members already and that you may be frustrated. Our experience has however shown that this process facilitates a quick resolution of complaints that have substantial merit.
Ombudsman for Banking Services


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