The Ombudsman for Banking Services (OBS) offers useful information to banking clients.
CIN 1 - Clearance of cheques at ATM's
The bulletin dealt with losses incurred by clients who have been victims of Automatic Teller Machine (ATM) crime. At least one major bank allows for the immediate clearance of cheques deposited at ATMs.
CIN 2 - Vehicle finance
We often receive applications and inquiries from the public relating to vehicle finance.
CIN 3 - Home loans
We often receive applications and inquiries from the public relating to mortgage bonds.
CIN 4 - Bank Charges
In line with the practice of other financial ombudsman organisations internationally, our office does not have jurisdiction over complaints about a bank's general interest rate policy or fees and charges policy.
CIN 5 - Set-off
The banks' practice of deducting money from a client's account to pay another account that is in arrears affects many banking customers.
CIN 6 - Old savings/investment account claims
We regularly receive complaints from bank customers who discover old savings books or bank investment account certificates and want their bank to prove that the money was paid out to them.
CIN 7 - Home loan service fees
We have been receiving numerous complaints regarding the increase in monthly service fees on bond accounts.
CIN 8 - Internet banking fraud
Many bank clients successfully use electronic banking facilities such as internet banking but as with any other type of banking facility, they are also exposed to various internet banking scams and fraud.
CIN 9 - Bank robberies/safety deposit box theft
Bank robberies and related violent crime are unfortunately a common occurrence in South Africa.
CIN 10 - EFT transfer delays
When making a payment or transfer from your bank account to an account held at another bank electronically (for example via the internet)...
CIN 11 - Address for service
We regularly receive complaints and enquiries about banks having taken judgment or instituted legal action without notice to the complainant...
CIN 12 - Settlement Agreements, Divorce Orders and your Liability to your Bank
The Office of the Banking Ombudsman often receives applications for assistance and inquiries relating to settlement agreements,divorder orders and the liability of the parties to the bank...
CIN 13 - Securitisation Complaints – The Approach of the office of the Ombudsman for Banking Services
This consumer information note deals with the approach of the Ombudsman of Banking Services to complaints of securitisation against a bank.
CIN 14 - Closure of Bank Accounts - Circumstances under which banks close customers accounts
This article is not in defence, nor criticism of the business practices of any company or the conduct of any individual or action by any bank...